Automating Complaint Intake Without Increasing Risk

As complaints volumes continue to rise, manual complaint intake can slow teams down and increase the risk of error.

To help you work more efficiently and confidently, Aptean Respond has introduced Auto Case Creation.

Powered by AI-driven capabilities through Aptean Intelligence within AppCentral, Auto Case Creation automatically creates complaint cases from incoming data, supporting consistent data capture from the very first step.

Join us on Thursday 19th March at 11am GMT to learn more about Aptean's AI product offering - including AI in Respond and planned capabilities, and for a high-level introduction to Auto Case Creation, where we'll cover:

• What Auto Case Creation is and why it was introduced
• How AI supports automated case creation
• How the in-product Auto Case Creation functionality fits into existing complaints processes
• How this approach supports consistency, oversight and compliant complaint handling