Transforming Complaints Management: Enhancing Governance, Performance and Accountability
In today’s regulated and reputationally sensitive environment, effective complaints management is more than a compliance requirement — it’s imperative to build and maintain trust.
Watch our on-demand webinar where we explore the Aptean Respond platform, and how strong governance, clear accountability, and robust performance metrics can elevate your complaints handling framework.
Watch our on-demand webinar where we explore the Aptean Respond platform, and how strong governance, clear accountability, and robust performance metrics can elevate your complaints handling framework.
Learn how to close the gap with actionable strategies that meet regulator expectations, and strengthen operational integrity and customer confidence.
Key takeaways:
- How to improve consistency, quality and efficiency across all stages of the case lifecycle
- The importance of supporting vulnerable customers and ensuring fair outcomes
- Driving continuous improvement by embedding quality assurance (QA) in your complaints process
- How governance and performance insights can elevate your complaints handling
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