Expert Insights on Using AI to Manage Complaints

How can AI help financial services and insurance companies to manage customer complaints? And how do organisations build and maintain trust with customers wary of AI?

Our new eBook answers these questions with insights from 3 industry experts - Tristan Harper, Principal Data Scientist at Aviva, Michael Killeen, Customer Experience Leader at The CX Academy and Henk Heus, Associate VP and Business Leader for Aptean Respond.

They cover key areas including:

• Balancing AI and the human touch in complaint management
• Lessons learned from an insurer implementing AI at scale
• The sectors leading AI adoption and how customer service is leading the way
• Personalising complaints responses with AI agents