From Complaints to Confidence: Real Success Stories with Aptean Respond

Manual processes, fragmented systems, and regulatory pressures can make managing complaints challenging - slowing you down, increasing costs, and risking compliance breaches.

In this exclusive eBook, discover how five leading financial services and insurance companies transformed their complaints handling with Aptean Respond, a purpose-built complaints management system designed to deliver measurable results.

What’s Inside?

• Proven Impact: See how AXA Insurance saved $2 million annually, MotoNovo Finance cut FCA breaches from 26% to 1%, and Close Brothers saved £75,000 by moving to the cloud.
• Efficiency Gains: Learn how RSA Insurance Group reclaimed 30 management hours weekly and LV= reduced open formal complaints by 40%.
• Compliance Confidence: Understand how built-in controls, audit trails, and automated workflows help reduce Ombudsman referrals and strengthen regulatory adherence.
• Customer Outcomes: Explore how faster, fairer resolutions and real-time insights improve customer satisfaction and loyalty.
• Actionable Insights: Gain practical knowledge on how to streamline your complaints process, reduce risk, and save time and money.

Why Download This eBook?

Aptean Respond empowers your team to handle complaints smarter, faster, and more consistently. This eBook shares essential insights from your industry peers, showing you exactly what’s possible when complaints management is done right.

Ready to Transform Your Complaints Handling?