Improving Your Customers' Experiences
Research shows that while happy customers typically share their experience with up to 11 people, unhappy customers will tell at least 15 others, not including online reviews or social media sharing. Those poor customer experiences result in an estimated $62 billion loss across U.S. enterprises each year.
In today's consumer driven world, it's no longer good enough to be good - you must strive to be a great complaints handler. This paper exposes the true impact customer experience has on your business and discusses tools that can help you:
- Maintain a happy customer base and win new business
- Comply with industry regulations
- Enhance visibility into complaints handling
- Understand the root cause of issues and more