6 Winning Plays To Improve Your Customer Service

Delivering excellent customer service in today’s wholesale and distribution sectors is no easy task. With diverse customer needs, rapidly changing inventory and fluctuating prices, even small errors and delays can undermine trust and impact sales.

In this eBook, we've collated six practical plays to help you strengthen your customer experience—making life easier for your team and keeping your customers happy.

It explores:

• Where you can enhance your customer service from simplifying order processes to tailoring pricing and optimising delivery
  
• How to implement these strategies using an industry-specific ERP solution, such as Merlin ERP from Aptean
  
• Case studies from Merlin customers who have improved efficiency, increased customer satisfaction and capitalised on growth opportunities