Are you interested in our newest eguide? What steps can your organization be taking to enhance its customer experience?
Companies now see the way to delivering happy customers often comes from understanding the other side’s complaints. In fact, 96% of respondents say customer service plays a role in their choice of and loyalty to a brand. With higher customer service expectations growing each year, businesses are training their employees to make decisions with a customer-first mentality.
In the world of complaints, each step is invaluable to ensuring the customer has a positive experience with your business. This eBook takes you through a number of best practices and more, with tools that can help you:
- Understand what customers want
- Map out the complaint journey
- Achieve customer service excellence
Download your free copy to learn more today.