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All-in-one complaints management, compliance, and process improvement solution for financial services.
Challenges We Solve:
- Aptean Respond reduced a client's data capture time by 87% and reporting time by 87.5%
- Increased efficiencies have saved one client £1.8 million
- Clients report that Aptean Respond shortened complaint resolution time by 9 days, and resulted in a 75% reduction in active complaints and 92.3% fewer FOS referrals
- Aptean Respond embeds FCA rules and requirements into the complaints workflow, so the process is compliant by default
Ready to reduce risk, lower costs and improve efficiency?
