The Interconnectedness of All Things Webinar Series

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In this brand new series of five webinars, the Aptean Respond team and Guest Speakers will highlight hidden connections within feedback and complaints management and the business value of joining them up.

Whether you’re a front-line agent, team leader or executive, join us as we delve into why complaints excellence should be your goal. We highlight the importance of employee engagement, why you should be focusing on vulnerability and take a refreshing look at regulations, to show they don’t necessarily need to define us.

Finally, we’ll finish the series circling back to how these topics bring together The Interconnectedness of All Things.

Episodes 1-5:

  • E1. The Surprising Truth of Vulnerability
    Watch Recording
    We reflect on how vulnerability has changed and reveal how vulnerability may be lurking in places you didn't expect.

  • E2. The Law of Unintended Consequences
    Watch Recording
    What are the consequences of not making the connections between employee engagement in complaint handling and the impact on business performance?

  • E3. Part 1 Lessons from the Matrix
    Tuesday 14th July | 10:00 – 10:20 BST
    We take a new look at regulation to show it doesn't necessarily need to define us and that our operating paradigm is not rigid.

  • E4. Part 2 Lessons from the Matrix
    Tuesday 28th July | 10:00 – 10:20 BST
    Rethink your purpose, the purpose of complaints management, and why complaints excellence is your goal.

  • E5. The Interconnectedness of All Things
    Tuesday 11th August | 10:00 – 10:20 BST
    We take a look back at how the previous episodes deliver a whole solution that is greater than the sum of its parts.

Episode 3: Part 1 Lessons from The Matrix

In part 1 of this mini-series "Lessons from The Matrix" Eric Brown and our Guest Speaker; Jonathan Mantle, Director of CQ&D Solutions take a new look at regulation to show it doesn't necessarily need to define us, and that operating paradigms don't have to be rigid!

Date: Tuesday, 14 July 2020

Time: 10:00 a.m. - 10:20 a.m. BST

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