UK Complaint Handling Awards Spotlight: MotoNovo Finance

How to utilise technology to achieve multi award-winning complaint handling? 

Review our case study to learn why MotoNovo Finance won three awards at the 2021 UK Complaint Handling Awards including the prestigious Overall Winner Award.

Highlights include:

  • FOS referral rate down from 10% to 2%
  • 26% of complaints now resolved at first point of contact
  • Quality assurance consistently "green"
  • Complaints not resolved within 56-day timeframe down from 26% to 1%

Contact us at [email protected] to explore how Aptean Respond can take your complaint handling performance from good to great.

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