How to utilise technology to achieve multi award-winning complaint handling?
Review our case study to learn why MotoNovo Finance won three awards at the 2021 UK Complaint Handling Awards including the prestigious Overall Winner Award.
Highlights include:
- FOS referral rate down from 10% to 2%
- 26% of complaints now resolved at first point of contact
- Quality assurance consistently "green"
- Complaints not resolved within 56-day timeframe down from 26% to 1%
Contact us at [email protected] to explore how Aptean Respond can take your complaint handling performance from good to great.