Are you interested in our newest eguide? Root cause analysis provides a method for identifying and correcting the source of underlying issues.
It helps you get to the root of the issue, by providing a tool for decision making and monitoring efficiency, quality and cost-effectiveness of business operations. Customer complaints and feedback are an important part of the customer journey, as they drive tangible business improvement, once the real causes of their complaints have been identified.
This whitepaper explains:
- How to include the process of Root Cause Analysis within your customer journey
- The 7 aims of Root Cause Analysis within complaints management
- ‘The Five Whys’ principle and how it can help you identify the root of issues
Is your organization ready to get to the root cause of your customer complaints? Download your free copy of our whitepaper now.
